General
Basic questions about getting started with 247 Gym Software.
Billing
Pricing, payments, trial periods, and subscription management.
Features
Details about Member App, CRM, and hardware integration.
Technical
API access, data migration, and security standards.
General Questions
Setup is instant. Once you sign up, your account is ready immediately. Configuring your gym details, adding members, and setting up staff typically takes less than 30 minutes. Our onboarding team is available to guide you through every step.
Yes! 247 Gym Software is designed to serve a wide range of fitness businesses — from large multi-floor gyms and CrossFit boxes to yoga studios, dance academies, Zumba centers, personal trainers, and sports academies. The platform adapts to your unique workflow.
Not at all. 247 Gym Software is built with a simple, intuitive interface that anyone can use without any technical background. Our step-by-step onboarding and 24/7 support team make sure you are comfortable from day one.
There is no hard cap on member count. 247 Gym Software is built to scale — whether you have 50 members or 50,000, the platform handles it effortlessly without any performance issues.
Yes. Our Enterprise plan includes a centralized multi-branch dashboard. You can manage all your locations, transfer members between branches, monitor revenue per branch, and sync data in real time — all from a single login.
Yes, 247 Gym Software is a fully cloud-based ERP platform. You can access your dashboard from any device — desktop, tablet, or mobile — at any time, from anywhere in the world. No installation or local server is required.
Your data belongs to you. If you decide to stop using the platform, you can export all your member data, billing records, and reports before closing your account. We will not delete your data without prior notice and adequate time for export.
Yes! We offer a free demo where our team will walk you through the entire platform based on your specific business needs. Simply fill out the demo request form on our website and our team will contact you within 24 hours.
247 Gym Software provides round-the-clock expert support via WhatsApp, email, and phone. Our dedicated support team is available 24/7 to resolve any issues, answer questions, and help you get the most out of the platform.
Yes. You can bulk import your existing member data using Excel or CSV files. Our onboarding team will assist you with the migration to ensure zero data loss and a smooth transition from your current system.
Absolutely. 247 Gym Software is fully responsive and works on any device — desktop, laptop, tablet, and mobile browser. In addition, we offer dedicated Owner, Trainer, and Member mobile apps available on both Android and iOS.
Currently the platform primarily supports English. Regional language support is on our product roadmap. Please contact our sales team to discuss your specific language requirements.
Billing & Pricing
Yes. Our billing module is fully GST compliant. You can generate both GST and Non-GST invoices depending on your business requirement. All invoices are professionally formatted and can be sent directly to members via WhatsApp or email.
247 Gym Software supports a wide range of payment methods including cash, UPI, credit/debit cards, net banking, and online payment gateways. All transactions are recorded automatically for seamless reconciliation.
Yes. Our billing module automatically sends renewal reminders to members via WhatsApp, SMS, and Email before their membership expires. Members can renew with a single tap through the integrated payment link — no manual follow-up needed.
Yes. You can set up automated recurring billing for memberships. The system auto-generates invoices, notifies members, and records payments — eliminating manual billing work and reducing missed renewals.
Yes. The platform includes a complete expense tracking module. You can log all operational expenses, categorize them, and view profit/loss reports to keep your financials fully transparent.
Yes. Our Zero-Leakage Control feature tracks every admission, payment, and transaction in real time. Each entry is mapped to a corresponding payment, and all staff actions are logged — making it impossible to hide cash transactions or manipulate records.
Yes. 247 Gym Software provides comprehensive financial reports including daily collection summaries, monthly revenue breakdowns, pending dues, renewal rates, and branch-wise revenue for multi-location gyms.
Yes. You can create custom discount codes, promotional offers, and seasonal pricing plans directly within the billing module. Discounts can be applied per member, per plan, or for specific time periods.
Yes. 247 Gym Software allows you to record partial payments and set up installment schedules for members. The system tracks outstanding balances and sends reminders for pending dues automatically.
Yes. Refunds can be recorded and tracked within the billing module. The system maintains a clear audit trail of all refund transactions for your financial records.
Features & Integrations
Yes. We provide a custom-branded member mobile app available on both Android and iOS. Members can view their membership plans, track workouts, follow diet plans, book classes, make payments, and receive notifications — all from the app.
Yes. 247 Gym Software includes three dedicated apps — an Owner App for business oversight and analytics, a Trainer App for managing client workouts and schedules, and a Member App for the fitness journey. Each is tailored to that users specific needs.
Yes. We use the Official WhatsApp Business API to send automated messages to members. This includes renewal reminders, payment receipts, birthday wishes, class booking confirmations, and promotional campaigns — all with a 98%+ open rate.
Yes. Trainers can create customized workout plans and assign them directly to members through the app. Members can view their plans, log their progress, and track performance over time from their mobile devices.
Yes. 247 Gym Software includes a full diet plan module. Trainers can create personalized nutrition plans with detailed meal breakdowns and assign them to individual members who access them via the member app.
Yes. You can create class schedules, set capacity limits, and allow members to book slots in real time through the member app. Members receive automatic confirmations and reminders for their booked sessions.
Yes. Our built-in Sales CRM lets you capture leads from multiple sources, assign them to staff, track follow-ups, schedule demos, and monitor conversion rates — turning every inquiry into a potential new member.
Yes. Our Integrated Gym Shop module includes a Retail POS for managing inventory, processing walk-in sales, and tracking member purchases. You can sell supplements, apparel, and gym gear directly from your front desk dashboard.
Yes. The platform includes a complete HRMS module for managing staff attendance, tracking working hours, assigning roles and permissions, and processing payroll — all from the same dashboard.
Yes. You can create unlimited membership plans with custom durations (daily, weekly, monthly, quarterly, annual), pricing, features, and add-ons. Plans can be assigned to individual members or specific branches.
Yes. The platform includes an advanced reporting suite with visual dashboards covering member growth, revenue trends, renewal rates, staff performance, class occupancy, retail sales, and more — giving you complete business intelligence.
Yes. In addition to WhatsApp, the platform supports automated SMS and email notifications for payment reminders, membership expiry alerts, birthday wishes, class reminders, and custom marketing campaigns.
Yes. Our marketing automation module lets you run WhatsApp, SMS, and email campaigns targeting specific member segments — for example, inactive members, expiring memberships, or new leads — to drive engagement and retention.
Yes. You can add multiple trainers to the platform, assign specific members to each trainer, track trainer attendance, and manage their schedules, workout plans, and client progress all from one unified dashboard.
Yes. Every members attendance is recorded automatically through biometric, QR, or face recognition check-ins. Admins can view full attendance history per member, and members can also see their own visit history in the app.
Yes. You can register walk-in or guest entries with or without full membership. Guest fees are recorded and tracked separately, and the system maintains a complete audit trail of all guest admissions.
Yes. Admins can apply a freeze or hold on a members membership for a defined period. The system automatically adjusts the membership end date and pauses billing accordingly.
Yes. 247 Gym Software automatically detects member birthdays and sends personalized wishes via WhatsApp, SMS, or email. This simple touchpoint significantly boosts member loyalty and retention.
Yes. For yoga, Pilates, and other studio-style classes, members can reserve specific spots or mats in advance through the member app, with real-time availability shown on the booking screen.
Yes. The integrated retail module includes real-time stock tracking with automated low-stock alerts. You can manage product categories, pricing, stock levels, and sales history for your gym shop.
Technical Questions
Yes. We integrate seamlessly with major biometric brands including eSSL, ZKTeco, and Realtime for both door access control and attendance marking. The integration works in real time to automatically block access for expired or inactive members.
Absolutely. We use industry-standard SSL encryption for all data transmission. Your data is hosted on secure cloud servers with daily automated backups, role-based access control, and advanced intrusion detection systems.
Our AI-powered face recognition system identifies members in under 500ms using deep learning algorithms. It detects whether the person scanning is actually the registered member, preventing proxy attendance and unauthorized entry. It integrates with your existing cameras or our recommended hardware.
Dynamic QR Access generates a unique, time-sensitive QR code inside the member app that refreshes every 30 seconds. This prevents members from sharing screenshots with non-members. Only the active, valid member app can display the QR needed for entry.
Yes. Our access control module syncs in real time with turnstiles, magnetic locks, and flap barriers. Active members get instant access; expired or blocked members are automatically denied — with no manual intervention required.
Yes. API access is available on our Enterprise plan. You can use our REST API to integrate 247 Gym Software with your existing tools, third-party platforms, or custom-built applications.
For attendance and access control, our biometric devices can operate in offline mode and sync data automatically once the connection is restored. Core cloud features require internet connectivity. We recommend a backup internet connection for uninterrupted operations.
247 Gym Software is continuously improved. We release regular feature updates, security patches, and performance improvements — all deployed automatically to your account with zero downtime. You never need to manually update anything.
Yes. We maintain a 99.9% uptime SLA. Our infrastructure is hosted on enterprise-grade cloud servers with redundant systems to ensure your gym operations are never disrupted.
Yes. Multiple staff members and admins can be logged in at the same time from different devices. Role-based permissions ensure each user only sees and does what they are authorized for.
